A novel hybrid evaluation approach of knowledge management performance for R&D division

Mu-Jung Huang, Mu Yen Chen, Tai Chun Lee

研究成果: Article

摘要

After a series of strategies in knowledge management was executed, there must be a metric mechanism which is used to understand the results of knowledge management efficiency and effect. The role of R&D division is to benefit the corporate growth, the long-term innovation and the future competitive advantage. Thus, if R&D division in enterprise would be able to incorporate with knowledge management, it can reduce the variables of uncertainties within new product and obtain the higher probabilities for success. In this research, we integrated data envelope analysis (DEA) and analytic hierarchy process (AHP) approaches to measure knowledge management performance for R&D division and to conduct efficiency analysis of the quality and enterprise performance. We proposed the process of knowledge management and new product development achieving the goal of enterprises. Therefore, the R&D division in enterprises could make the improvement strategy activity.

原文English
頁(從 - 到)201-224
頁數24
期刊International Journal of Information Technology and Management
11
發行號3
DOIs
出版狀態Published - 2012 七月 1

All Science Journal Classification (ASJC) codes

  • Software
  • Hardware and Architecture
  • Computer Science Applications
  • Computer Networks and Communications

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