Using the importance-satisfaction model and service quality performance matrix to improve long-term care service quality in Taiwan

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Applied Sciences (Switzerland)
Volume	10
Issue number	1
DOIs	https://doi.org/10.3390/app10010085
Publication status	Published - 2020

Access to Document

@article{6469ba72d9f24a278823d193b15931d7,

title = "Using the importance-satisfaction model and service quality performance matrix to improve long-term care service quality in Taiwan",

author = "S.-H. Chen and F.-Y. Pai and T.-M. Yeh",

note = "Export Date: 8 August 2020",

year = "2020",

doi = "10.3390/app10010085",

language = "English",

volume = "10",

journal = "Applied Sciences (Switzerland)",

issn = "2076-3417",

publisher = "Multidisciplinary Digital Publishing Institute (MDPI)",

number = "1",

}

TY - JOUR

T1 - Using the importance-satisfaction model and service quality performance matrix to improve long-term care service quality in Taiwan

AU - Chen, S.-H.

AU - Pai, F.-Y.

AU - Yeh, T.-M.

N1 - Export Date: 8 August 2020

PY - 2020

Y1 - 2020

U2 - 10.3390/app10010085

DO - 10.3390/app10010085

M3 - Article

VL - 10

JO - Applied Sciences (Switzerland)

JF - Applied Sciences (Switzerland)

SN - 2076-3417

IS - 1

ER -