Abstract
In this study, we used the performance evaluation matrix and the failure mode and effects analysis to investigate the tourists’ satisfaction of Kaohsiung Pier-2 Art Center, a cultural and creative park. The empirical analysis found that: Kaohsiung Pier-2 Art of public importance satisfaction performance evaluation matrix analysis, the results fell a total of five “improvement area,” namely “Pier-2 Art convenience parking,” “Pier-2 Art bike lane maintenance,” “Pier-2 Art medical device settings,” “Pier-2 Art toilets environment,” and “split open seats set 2 Art” presents the results of research, five are all issues related to environmental installations. Finally, invited experts and scholars failure modes and effects analysis, arrange the order of priority to improve the barge 2 Art bike path maintenance, Pier-2 Art parking convenience, Pier-2 Art toilets environment, Pier-2 Art open seat settings, and split 2 Art medical device settings.
| Original language | English |
|---|---|
| Pages (from-to) | 71-91 |
| Number of pages | 21 |
| Journal | Journal of Quality |
| Volume | 26 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2019 Jan 1 |
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All Science Journal Classification (ASJC) codes
- Safety, Risk, Reliability and Quality
- Management Science and Operations Research
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Using pem and fmea to investigate tourists’ satisfaction of kaohsiung pier-2 art center. / Pai, Fan-Yun; Yeh, Tsu Ming; Chen, Jia En.
In: Journal of Quality, Vol. 26, No. 2, 01.01.2019, p. 71-91.Research output: Contribution to journal › Article
TY - JOUR
T1 - Using pem and fmea to investigate tourists’ satisfaction of kaohsiung pier-2 art center
AU - Pai, Fan-Yun
AU - Yeh, Tsu Ming
AU - Chen, Jia En
PY - 2019/1/1
Y1 - 2019/1/1
N2 - In this study, we used the performance evaluation matrix and the failure mode and effects analysis to investigate the tourists’ satisfaction of Kaohsiung Pier-2 Art Center, a cultural and creative park. The empirical analysis found that: Kaohsiung Pier-2 Art of public importance satisfaction performance evaluation matrix analysis, the results fell a total of five “improvement area,” namely “Pier-2 Art convenience parking,” “Pier-2 Art bike lane maintenance,” “Pier-2 Art medical device settings,” “Pier-2 Art toilets environment,” and “split open seats set 2 Art” presents the results of research, five are all issues related to environmental installations. Finally, invited experts and scholars failure modes and effects analysis, arrange the order of priority to improve the barge 2 Art bike path maintenance, Pier-2 Art parking convenience, Pier-2 Art toilets environment, Pier-2 Art open seat settings, and split 2 Art medical device settings.
AB - In this study, we used the performance evaluation matrix and the failure mode and effects analysis to investigate the tourists’ satisfaction of Kaohsiung Pier-2 Art Center, a cultural and creative park. The empirical analysis found that: Kaohsiung Pier-2 Art of public importance satisfaction performance evaluation matrix analysis, the results fell a total of five “improvement area,” namely “Pier-2 Art convenience parking,” “Pier-2 Art bike lane maintenance,” “Pier-2 Art medical device settings,” “Pier-2 Art toilets environment,” and “split open seats set 2 Art” presents the results of research, five are all issues related to environmental installations. Finally, invited experts and scholars failure modes and effects analysis, arrange the order of priority to improve the barge 2 Art bike path maintenance, Pier-2 Art parking convenience, Pier-2 Art toilets environment, Pier-2 Art open seat settings, and split 2 Art medical device settings.
UR - http://www.scopus.com/inward/record.url?scp=85065548928&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85065548928&partnerID=8YFLogxK
U2 - 10.6220/joq.201904_26(2).0001
DO - 10.6220/joq.201904_26(2).0001
M3 - Article
AN - SCOPUS:85065548928
VL - 26
SP - 71
EP - 91
JO - Journal of Quality
JF - Journal of Quality
SN - 1022-0690
IS - 2
ER -