In order to provide more accessible, accurate, real-time information for citizens, government E-services, such as information kiosks, have been set up in many public places. Although the public sector has promoted this E-Government service for many years, its uses and achievements are few. Therefore, this paper explores the key factors of user acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Data collected from 244 respondents was tested against the research model. The results lead us to make several recommendations for the public sector and policy-makers to use as guidelines for the future development of this service.
|Publication status||Published - 2007 Dec 1|
|Event||11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007 - Auckland, New Zealand|
Duration: 2007 Jul 3 → 2007 Jul 6
|Other||11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007|
|Period||07-07-03 → 07-07-06|
All Science Journal Classification (ASJC) codes
- Information Systems