User acceptance of E-Government services

Ying Hsun Hung, Yi-Shun Wang, Seng Cho T. Chou

Research output: Chapter in Book/Report/Conference proceedingConference contribution

20 Citations (Scopus)

Abstract

In order to provide more accessible, accurate, real-time information for citizens, government E-services, such as information kiosks, have been set up in many public places. Although the public sector has promoted this E-Government service for many years, its uses and achievements are few. Therefore, this paper explores the key factors of user acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Data collected from 244 respondents was tested against the research model. The results lead us to make several recommendations for the public sector and policy-makers to use as guidelines for the future development of this service.

Original languageEnglish
Title of host publicationPACIS 2007 - 11th Pacific Asia Conference on Information Systems
Subtitle of host publicationManaging Diversity in Digital Enterprises
Publication statusPublished - 2007 Dec 1
Event11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007 - Auckland, New Zealand
Duration: 2007 Jul 32007 Jul 6

Other

Other11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007
CountryNew Zealand
CityAuckland
Period07-07-0307-07-06

All Science Journal Classification (ASJC) codes

  • Information Systems

Cite this

Hung, Y. H., Wang, Y-S., & Chou, S. C. T. (2007). User acceptance of E-Government services. In PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises
Hung, Ying Hsun ; Wang, Yi-Shun ; Chou, Seng Cho T. / User acceptance of E-Government services. PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises. 2007.
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Hung, YH, Wang, Y-S & Chou, SCT 2007, User acceptance of E-Government services. in PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises. 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007, Auckland, New Zealand, 07-07-03.

User acceptance of E-Government services. / Hung, Ying Hsun; Wang, Yi-Shun; Chou, Seng Cho T.

PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises. 2007.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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T1 - User acceptance of E-Government services

AU - Hung, Ying Hsun

AU - Wang, Yi-Shun

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N2 - In order to provide more accessible, accurate, real-time information for citizens, government E-services, such as information kiosks, have been set up in many public places. Although the public sector has promoted this E-Government service for many years, its uses and achievements are few. Therefore, this paper explores the key factors of user acceptance through a research survey and by gathering empirical evidence based on the Unified Theory of Acceptance and the Use of Technology (UTAUT). Data collected from 244 respondents was tested against the research model. The results lead us to make several recommendations for the public sector and policy-makers to use as guidelines for the future development of this service.

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Hung YH, Wang Y-S, Chou SCT. User acceptance of E-Government services. In PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises. 2007