The professional ethical dilemmas for psychologists in outsourcing employee assistance programs (EAPs) and their coping strategies

Wei Hsiu Wan, Daisy Chen, Chih-hung Wang

Research output: Contribution to journalArticle

Abstract

This study is aimedatdiscussing the professional ethical dilemmas that psychologists encounter in outsourcingemployee assistance programs and their coping strategies. We have individual in-depth interviews with five psychologistsand analyzed the data by qualitative content analysis. The resultsshow the professional ethical dilemmas as following: (1) psychologists are in the embarrassing situation that whose interests should take the priority; (2) psychologists perceive challenges against enterprises introducing professional consultation; (3) psychologists face the pressure thatenterprises are cost-controllingoriented; (4) psychologists worry that the right of doing no harm in individual cases will be jeopardized; (5) psychologists are stuck when individual cases are not willing to seek help but really need help; (6) psychologists face conflicts because of the welfare of individual cases and demands of institutions.The coping strategies are as following: (1) psychologists convey the value of helping others to enterprises and solve the difficulty of interest conflicts; (2) psychologists utilize the characteristics of caringness and encouragement to help others, then dissolve the defense of enterprise; (3) psychologistsutilize specific and feasible strategies to step out of the dilemma that enterprises are cost-controlling oriented; (4) psychologists adjust their counseling style todeal with unaccomplished matters that fail to safeguard the rights of the cases; (5) psychologists practice consultation to help people and resolve predicaments where individual cases are not willing to seek help; (6) psychologists develop a spirit of cooperation in order to eliminate conflicts from the welfare of individual cases and demands of institutions.Finally, we will propose the recommendations based on the findings of this study.

Original languageEnglish
Pages (from-to)199-216
Number of pages18
JournalBulletin of Educational Psychology
Volume47
Issue number2
DOIs
Publication statusPublished - 2015 Jan 1

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Outsourced Services
outsourcing
psychologist
coping
assistance
employee
Psychology
Referral and Consultation
welfare
Costs and Cost Analysis
Conflict of Interest
conflict of interest
costs
Counseling
counseling

All Science Journal Classification (ASJC) codes

  • Education
  • Developmental and Educational Psychology

Cite this

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The professional ethical dilemmas for psychologists in outsourcing employee assistance programs (EAPs) and their coping strategies. / Wan, Wei Hsiu; Chen, Daisy; Wang, Chih-hung.

In: Bulletin of Educational Psychology, Vol. 47, No. 2, 01.01.2015, p. 199-216.

Research output: Contribution to journalArticle

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