The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation

Wen Yau Liang; Chun Che Huang; Tzu Liang Tseng; Yin Chen Lin; Juotzu Tseng

doi:10.1016/j.csi.2012.02.003

The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation

Wen Yau Liang, Chun Che Huang, Tzu Liang Tseng, Yin Chen Lin, Juotzu Tseng

Department of Information Management

Research output: Contribution to journal › Article

12 Citations (Scopus)

Abstract

Increasing demand for sophisticated software capable to collaborate, control, and organize all distributed activities has encouraged researchers in various disciplines to utilize and implement Intelligent Agent (IA). This paper develops a methodology to appraise performance of the IA and demonstrate the use in the B2C e-commerce negotiation process. An experiment was conducted to acquire empirical data and a survey was implemented to confirm advantage of the use of the IA. The computational results indicate that the proposed approach successfully evaluates IA performance and significantly distinguishes groups of using (vs. not using) the negotiation mechanism in B2C e-commerce.

Original language	English
Pages (from-to)	439-446
Number of pages	8
Journal	Computer Standards and Interfaces
Volume	34
Issue number	5
DOIs	https://doi.org/10.1016/j.csi.2012.02.003
Publication status	Published - 2012 Sep

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All Science Journal Classification (ASJC) codes

Software
Hardware and Architecture
Law

Cite this

Liang, W. Y., Huang, C. C., Tseng, T. L., Lin, Y. C., & Tseng, J. (2012). The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation. Computer Standards and Interfaces, 34(5), 439-446. https://doi.org/10.1016/j.csi.2012.02.003

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Access to Document

10.1016/j.csi.2012.02.003