The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation

Wen-Yau Liang, Chun Che Huang, Tzu Liang Tseng, Yin Chen Lin, Juotzu Tseng

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

Increasing demand for sophisticated software capable to collaborate, control, and organize all distributed activities has encouraged researchers in various disciplines to utilize and implement Intelligent Agent (IA). This paper develops a methodology to appraise performance of the IA and demonstrate the use in the B2C e-commerce negotiation process. An experiment was conducted to acquire empirical data and a survey was implemented to confirm advantage of the use of the IA. The computational results indicate that the proposed approach successfully evaluates IA performance and significantly distinguishes groups of using (vs. not using) the negotiation mechanism in B2C e-commerce.

Original languageEnglish
Pages (from-to)439-446
Number of pages8
JournalComputer Standards and Interfaces
Volume34
Issue number5
DOIs
Publication statusPublished - 2012 Jan 1

Fingerprint

Intelligent agents
electronic business
evaluation
performance
demand
experiment
methodology
Group
Experiments
software

All Science Journal Classification (ASJC) codes

  • Software
  • Hardware and Architecture
  • Law

Cite this

Liang, Wen-Yau ; Huang, Chun Che ; Tseng, Tzu Liang ; Lin, Yin Chen ; Tseng, Juotzu. / The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation. In: Computer Standards and Interfaces. 2012 ; Vol. 34, No. 5. pp. 439-446.
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The evaluation of intelligent agent performance - An example of B2C e-commerce negotiation. / Liang, Wen-Yau; Huang, Chun Che; Tseng, Tzu Liang; Lin, Yin Chen; Tseng, Juotzu.

In: Computer Standards and Interfaces, Vol. 34, No. 5, 01.01.2012, p. 439-446.

Research output: Contribution to journalArticle

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