Abstract
Since most manufacturers promote ISO/TS16949 quality system certification process through the help of external counsellors, this study focuses upon the auditors of ISO/TS 16949 as the primary objects of the research, in contrast to previous studies targeting certified manufacturers. Collecting data through questionnaire surveys, this study first utilises Kano's model to discover the main factors identified as potential improvements by ISO/TS 16949, then uses fuzzy analytic hierarchy process to rank the importance of these factors, and finally introduces the quality function deployment (QFD) relation matrix to discuss the key factors to a successful implementation of ISO/TS 16949 certification. The results show that two remarkable improvement factors of enterprises promoting ISO/TS 16949 certification lie in identifying internal customers to meet the requirements to complete the product, and identifying production and service supply processes to meet the requirements. Results acquired from QFD further show that customer information collection, internal auditing capability, and statistical analysis capability are the necessary technical demands to achieve these essential improvements. The results can help enterprises effectively allocate resources to implement the quality system of ISO/TS 16949.
| Original language | English |
|---|---|
| Pages (from-to) | 355-373 |
| Number of pages | 19 |
| Journal | Total Quality Management and Business Excellence |
| Volume | 24 |
| Issue number | 3-4 |
| DOIs | |
| Publication status | Published - 2013 Apr 1 |
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All Science Journal Classification (ASJC) codes
- Business, Management and Accounting(all)
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The critical factors for implementing the quality system of ISO/TS 16949 in automobile parts industry in Taiwan. / Yeh, Tsu Ming; Pai, Fan-Yun; Huang, Kai I.
In: Total Quality Management and Business Excellence, Vol. 24, No. 3-4, 01.04.2013, p. 355-373.Research output: Contribution to journal › Article
TY - JOUR
T1 - The critical factors for implementing the quality system of ISO/TS 16949 in automobile parts industry in Taiwan
AU - Yeh, Tsu Ming
AU - Pai, Fan-Yun
AU - Huang, Kai I.
PY - 2013/4/1
Y1 - 2013/4/1
N2 - Since most manufacturers promote ISO/TS16949 quality system certification process through the help of external counsellors, this study focuses upon the auditors of ISO/TS 16949 as the primary objects of the research, in contrast to previous studies targeting certified manufacturers. Collecting data through questionnaire surveys, this study first utilises Kano's model to discover the main factors identified as potential improvements by ISO/TS 16949, then uses fuzzy analytic hierarchy process to rank the importance of these factors, and finally introduces the quality function deployment (QFD) relation matrix to discuss the key factors to a successful implementation of ISO/TS 16949 certification. The results show that two remarkable improvement factors of enterprises promoting ISO/TS 16949 certification lie in identifying internal customers to meet the requirements to complete the product, and identifying production and service supply processes to meet the requirements. Results acquired from QFD further show that customer information collection, internal auditing capability, and statistical analysis capability are the necessary technical demands to achieve these essential improvements. The results can help enterprises effectively allocate resources to implement the quality system of ISO/TS 16949.
AB - Since most manufacturers promote ISO/TS16949 quality system certification process through the help of external counsellors, this study focuses upon the auditors of ISO/TS 16949 as the primary objects of the research, in contrast to previous studies targeting certified manufacturers. Collecting data through questionnaire surveys, this study first utilises Kano's model to discover the main factors identified as potential improvements by ISO/TS 16949, then uses fuzzy analytic hierarchy process to rank the importance of these factors, and finally introduces the quality function deployment (QFD) relation matrix to discuss the key factors to a successful implementation of ISO/TS 16949 certification. The results show that two remarkable improvement factors of enterprises promoting ISO/TS 16949 certification lie in identifying internal customers to meet the requirements to complete the product, and identifying production and service supply processes to meet the requirements. Results acquired from QFD further show that customer information collection, internal auditing capability, and statistical analysis capability are the necessary technical demands to achieve these essential improvements. The results can help enterprises effectively allocate resources to implement the quality system of ISO/TS 16949.
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UR - http://www.scopus.com/inward/citedby.url?scp=84877276992&partnerID=8YFLogxK
U2 - 10.1080/14783363.2011.637807
DO - 10.1080/14783363.2011.637807
M3 - Article
VL - 24
SP - 355
EP - 373
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
SN - 1478-3363
IS - 3-4
ER -