Revisit employee satisfaction scale: a case study of the regional teaching hospital

Wan Lin Hsieh, Yii Ching Lee, Chih Hsuan Huang, Hsin-Hung Wu, Shao Jen Weng

Research output: Contribution to journalArticlepeer-review


This study aimed to construct an updated employee satisfaction scale especially focusing on hospitals. A critical literature review is done to screen potential determinants of employee satisfaction from recognizable journals. Pretest was conducted with 250 samples and 150 valid questionnaires to implement item analysis and exploratory factor analysis. A total of 906 samples (excluding 250 pretest ones) were distributed with 524 valid ones returned (57.84% valid returned rates). Multivariate normality test, confirmatory factor analysis, and various indices of model fit were adopted to ensure the appropriateness of the employee satisfaction model. The results indicate that there are 7 factors, including 34 items confirmed as the measurements of employee satisfaction, especially for the use in the healthcare industry.

Original languageEnglish
Pages (from-to)565-578
Number of pages14
JournalTotal Quality Management and Business Excellence
Issue number5-6
Publication statusPublished - 2019 Apr 3

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)

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