Relationship among word-of-mouth, customer value and repurchase intention for online travel products: Evidence from Taiwan

Der-Jiunn Deng, Wan Yu Liu

Research output: Contribution to journalArticle

Abstract

This study mainly investigates the relationships among customer value, customer satisfaction, word-of-mouth, and repurchase intention. Online Travel products (Ezfly) was selected as the object of this study. 450 questionnaires were provided and 400 valid replies were received. This study uses the structural equation model to empirically explore the relationships among customer value, customer satisfaction, word-of-mouth, and repurchase intention. The results indicate customer satisfaction has an effect on word-of-mouth and repurchase intention through customer value, and customer value has a partial mediating effect.

Original languageEnglish
Pages (from-to)48-57
Number of pages10
JournalJournal of Computers (Taiwan)
Volume23
Issue number3
Publication statusPublished - 2012 Dec 1

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Customer satisfaction

All Science Journal Classification (ASJC) codes

  • Computer Science(all)

Cite this

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Relationship among word-of-mouth, customer value and repurchase intention for online travel products : Evidence from Taiwan. / Deng, Der-Jiunn; Liu, Wan Yu.

In: Journal of Computers (Taiwan), Vol. 23, No. 3, 01.12.2012, p. 48-57.

Research output: Contribution to journalArticle

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