Performance measurement systems, TQM and multi-level firm performance: a person–organisation fit perspective

Jo Ting Wei, Yeun Wen Chang, Xiaoxiang Zhang, Hsin Hung Wu, Yung Tai Tang

Research output: Contribution to journalArticle

3 Citations (Scopus)


For firms implementing total quality management (TQM), there is a need to redesign performance measurement systems (PMS). Innovated PMS ought to have measurement diversity in their structure with considering the spirit of TQM and emphasise the congruence of goals between employees and firms by adding the viewpoint of person–organisation fit (P–O fit). This paper adopts structural equation modelling (SEM) to examine Taiwanese manufacturing firms to study the association between the P–O fit of PMS and the implementation of TQM, as well as the effects of the adaptation of both to firm performance. Particularly, this paper examines firm performance at multiple levels and gathers data from multiple sources, including archival files and self-reported data from surveys.

Original languageEnglish
Pages (from-to)1578-1595
Number of pages18
JournalTotal Quality Management and Business Excellence
Issue number15-16
Publication statusPublished - 2019 Nov 17


All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)

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