Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS

Li Ru Chen; Kai Hao Liu; Fang Pin Lai; Shao Shiun Chang; Kou Yi Lee

Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS

Li Ru Chen, Kai Hao Liu, Fang Pin Lai, Shao Shiun Chang, Kou Yi Lee

Department of Industrial Education and Technology

Research output: Contribution to journal › Conference article › peer-review

1 Citation (Scopus)

Abstract

The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

Original language	English
Pages (from-to)	146-160
Number of pages	15
Journal	Proceedings of the International Conference on Electronic Business (ICEB)
Volume	2017-December
Publication status	Published - 2017
Event	17th International Conference on Electronic Business: Smart Cities, ICEB 2017 - Al Barsha, Dubai, United Arab Emirates Duration: 2017 Dec 4 → 2017 Dec 8

All Science Journal Classification (ASJC) codes

Business, Management and Accounting(all)
Computer Science(all)

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title = "Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS",

abstract = "The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that {"}safety quality{"} is the most emphasized category, {"}system quality{"} is the second, {"}communication quality{"} is the third, and {"}service quality{"} is the least emphasized.",

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journal = "Proceedings of the International Conference on Electronic Business (ICEB)",

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Measuring the quality of financial electronic payment system : Combined with fuzzy AHP and fuzzy TOPSIS. / Chen, Li Ru; Liu, Kai Hao; Lai, Fang Pin; Chang, Shao Shiun; Lee, Kou Yi.

In: Proceedings of the International Conference on Electronic Business (ICEB), Vol. 2017-December, 2017, p. 146-160.

Research output: Contribution to journal › Conference article › peer-review

TY - JOUR

T1 - Measuring the quality of financial electronic payment system

T2 - 17th International Conference on Electronic Business: Smart Cities, ICEB 2017

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AU - Lai, Fang Pin

AU - Chang, Shao Shiun

AU - Lee, Kou Yi

PY - 2017

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N2 - The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

AB - The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

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JO - Proceedings of the International Conference on Electronic Business (ICEB)

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Y2 - 4 December 2017 through 8 December 2017

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