Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS

Li Ru Chen, Kai Hao Liu, Fang Pin Lai, Shao Shiun Chang, Kou Yi Lee

Research output: Contribution to journalConference article

1 Citation (Scopus)

Abstract

The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

Original languageEnglish
Pages (from-to)146-160
Number of pages15
JournalProceedings of the International Conference on Electronic Business (ICEB)
Volume2017-December
Publication statusPublished - 2017 Jan 1
Event17th International Conference on Electronic Business: Smart Cities, ICEB 2017 - Al Barsha, Dubai, United Arab Emirates
Duration: 2017 Dec 42017 Dec 8

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Computer Science(all)

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