Abstract
The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.
| Original language | English |
|---|---|
| Pages (from-to) | 146-160 |
| Number of pages | 15 |
| Journal | Proceedings of the International Conference on Electronic Business (ICEB) |
| Volume | 2017-December |
| Publication status | Published - 2017 |
| Event | 17th International Conference on Electronic Business: Smart Cities, ICEB 2017 - Al Barsha, Dubai, United Arab Emirates Duration: 2017 Dec 4 → 2017 Dec 8 |
All Science Journal Classification (ASJC) codes
- Business, Management and Accounting(all)
- Computer Science(all)
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Cite this
Chen, L. R., Liu, K. H., Lai, F. P., Chang, S. S., & Lee, K. Y. (2017). Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS. Proceedings of the International Conference on Electronic Business (ICEB), 2017-December, 146-160.