Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS

Li Ru Chen, Kai Hao Liu, Fang Pin Lai, Shao-Shiun Chang, Kou Yi Lee

Research output: Contribution to journalConference article

1 Citation (Scopus)

Abstract

The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

Original languageEnglish
Pages (from-to)146-160
Number of pages15
JournalProceedings of the International Conference on Electronic Business (ICEB)
Volume2017-December
Publication statusPublished - 2017 Jan 1
Event17th International Conference on Electronic Business: Smart Cities, ICEB 2017 - Al Barsha, Dubai, United Arab Emirates
Duration: 2017 Dec 42017 Dec 8

Fingerprint

Communication
Fuzzy TOPSIS
Electronic payment system
Fuzzy AHP
Payment
Quality measurement
Factors
Safety
System quality
Service quality

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Computer Science(all)

Cite this

@article{d23af0b882934228b71e9dc4bf832c12,
title = "Measuring the quality of financial electronic payment system: Combined with fuzzy AHP and fuzzy TOPSIS",
abstract = "The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that {"}safety quality{"} is the most emphasized category, {"}system quality{"} is the second, {"}communication quality{"} is the third, and {"}service quality{"} is the least emphasized.",
author = "Chen, {Li Ru} and Liu, {Kai Hao} and Lai, {Fang Pin} and Shao-Shiun Chang and Lee, {Kou Yi}",
year = "2017",
month = "1",
day = "1",
language = "English",
volume = "2017-December",
pages = "146--160",
journal = "Proceedings of the International Conference on Electronic Business (ICEB)",
issn = "1683-0040",

}

Measuring the quality of financial electronic payment system : Combined with fuzzy AHP and fuzzy TOPSIS. / Chen, Li Ru; Liu, Kai Hao; Lai, Fang Pin; Chang, Shao-Shiun; Lee, Kou Yi.

In: Proceedings of the International Conference on Electronic Business (ICEB), Vol. 2017-December, 01.01.2017, p. 146-160.

Research output: Contribution to journalConference article

TY - JOUR

T1 - Measuring the quality of financial electronic payment system

T2 - Combined with fuzzy AHP and fuzzy TOPSIS

AU - Chen, Li Ru

AU - Liu, Kai Hao

AU - Lai, Fang Pin

AU - Chang, Shao-Shiun

AU - Lee, Kou Yi

PY - 2017/1/1

Y1 - 2017/1/1

N2 - The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

AB - The study aims to apply Fuzzy AHP in TOPSIS to discuss the key factors that foster the success of current third-party online payment platforms. This study organized the quality measurements into four categories and eleven sub-categories. The AHP in TOPSIS is applied to calculate the weighted averages of all categories and sub-categories to measure the quality of third-party online payment platforms. This study finds that "safety quality" is the most emphasized category, "system quality" is the second, "communication quality" is the third, and "service quality" is the least emphasized.

UR - http://www.scopus.com/inward/record.url?scp=85057767956&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85057767956&partnerID=8YFLogxK

M3 - Conference article

AN - SCOPUS:85057767956

VL - 2017-December

SP - 146

EP - 160

JO - Proceedings of the International Conference on Electronic Business (ICEB)

JF - Proceedings of the International Conference on Electronic Business (ICEB)

SN - 1683-0040

ER -