Improved customer satisfaction with a hybrid dispatching rule in semiconductor back-end factories

David M. Chiang, Ruey Shan Guo, Fan Yun Pai

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

On-time delivery is a vital factor for customer satisfaction in the competitive semiconductor manufacturing industry, and to optimize on-time delivery manufacturers must continuously improve their management of work-in-progress (WIP). However, in undertaking to optimize WIP, managers are also concerned with short cycle times, high throughput, and high utilization. In an attempt to find the most satisfactory solution to these potentially conflicting requirements with regard to WIP, the present study employs fuzzy analytic hierarchy process (AHP) to determine an appropriate set of acceptable WIP deviation levels (AWDLs). These AWDLs are then used in a proposed hybrid dispatching rule to determine the operational priorities of jobs. A simulation model using real-world data is then constructed to examine the proposed mechanism for improving customer satisfaction. The findings of the study confirm that the proposed mechanism is capable of simultaneous consideration of various goals and the achievement of enhanced performances with respect to due-date delivery from semiconductor back-end processes.

Original languageEnglish
Pages (from-to)4903-4923
Number of pages21
JournalInternational Journal of Production Research
Volume46
Issue number17
DOIs
Publication statusPublished - 2008 Sep 1

Fingerprint

Customer satisfaction
Industrial plants
Semiconductor materials
Analytic hierarchy process
Managers
Throughput
Industry
Dispatching rules
Deviation
Semiconductors
Delivery time
Factory
Manufacturing industries
Simulation model
Fuzzy analytic hierarchy process
Cycle time
Semiconductor manufacturing
Factors
Due dates

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

Cite this

@article{19842f7bd5714c029f2b956000a9e6bc,
title = "Improved customer satisfaction with a hybrid dispatching rule in semiconductor back-end factories",
abstract = "On-time delivery is a vital factor for customer satisfaction in the competitive semiconductor manufacturing industry, and to optimize on-time delivery manufacturers must continuously improve their management of work-in-progress (WIP). However, in undertaking to optimize WIP, managers are also concerned with short cycle times, high throughput, and high utilization. In an attempt to find the most satisfactory solution to these potentially conflicting requirements with regard to WIP, the present study employs fuzzy analytic hierarchy process (AHP) to determine an appropriate set of acceptable WIP deviation levels (AWDLs). These AWDLs are then used in a proposed hybrid dispatching rule to determine the operational priorities of jobs. A simulation model using real-world data is then constructed to examine the proposed mechanism for improving customer satisfaction. The findings of the study confirm that the proposed mechanism is capable of simultaneous consideration of various goals and the achievement of enhanced performances with respect to due-date delivery from semiconductor back-end processes.",
author = "Chiang, {David M.} and Guo, {Ruey Shan} and Pai, {Fan Yun}",
year = "2008",
month = "9",
day = "1",
doi = "10.1080/00207540701324168",
language = "English",
volume = "46",
pages = "4903--4923",
journal = "International Journal of Production Research",
issn = "0020-7543",
publisher = "Taylor and Francis Ltd.",
number = "17",

}

Improved customer satisfaction with a hybrid dispatching rule in semiconductor back-end factories. / Chiang, David M.; Guo, Ruey Shan; Pai, Fan Yun.

In: International Journal of Production Research, Vol. 46, No. 17, 01.09.2008, p. 4903-4923.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Improved customer satisfaction with a hybrid dispatching rule in semiconductor back-end factories

AU - Chiang, David M.

AU - Guo, Ruey Shan

AU - Pai, Fan Yun

PY - 2008/9/1

Y1 - 2008/9/1

N2 - On-time delivery is a vital factor for customer satisfaction in the competitive semiconductor manufacturing industry, and to optimize on-time delivery manufacturers must continuously improve their management of work-in-progress (WIP). However, in undertaking to optimize WIP, managers are also concerned with short cycle times, high throughput, and high utilization. In an attempt to find the most satisfactory solution to these potentially conflicting requirements with regard to WIP, the present study employs fuzzy analytic hierarchy process (AHP) to determine an appropriate set of acceptable WIP deviation levels (AWDLs). These AWDLs are then used in a proposed hybrid dispatching rule to determine the operational priorities of jobs. A simulation model using real-world data is then constructed to examine the proposed mechanism for improving customer satisfaction. The findings of the study confirm that the proposed mechanism is capable of simultaneous consideration of various goals and the achievement of enhanced performances with respect to due-date delivery from semiconductor back-end processes.

AB - On-time delivery is a vital factor for customer satisfaction in the competitive semiconductor manufacturing industry, and to optimize on-time delivery manufacturers must continuously improve their management of work-in-progress (WIP). However, in undertaking to optimize WIP, managers are also concerned with short cycle times, high throughput, and high utilization. In an attempt to find the most satisfactory solution to these potentially conflicting requirements with regard to WIP, the present study employs fuzzy analytic hierarchy process (AHP) to determine an appropriate set of acceptable WIP deviation levels (AWDLs). These AWDLs are then used in a proposed hybrid dispatching rule to determine the operational priorities of jobs. A simulation model using real-world data is then constructed to examine the proposed mechanism for improving customer satisfaction. The findings of the study confirm that the proposed mechanism is capable of simultaneous consideration of various goals and the achievement of enhanced performances with respect to due-date delivery from semiconductor back-end processes.

UR - http://www.scopus.com/inward/record.url?scp=48249085362&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=48249085362&partnerID=8YFLogxK

U2 - 10.1080/00207540701324168

DO - 10.1080/00207540701324168

M3 - Article

AN - SCOPUS:48249085362

VL - 46

SP - 4903

EP - 4923

JO - International Journal of Production Research

JF - International Journal of Production Research

SN - 0020-7543

IS - 17

ER -