Evaluating the business value of RFID: Evidence from five case studies

Shiou Fen Tzeng, Wun Hwa Chen, Fan-Yun Pai

Research output: Contribution to journalArticlepeer-review

197 Citations (Scopus)


This paper presents an in-depth analysis toward understanding the business value components an organization can derive from adopting radio frequency identification (RFID). Although this subject is currently a hot topic, many organizations are slow in warming up to the idea of using RFID to conduct more effective and efficient business processes. We propose a framework for evaluating the business value of RFID technology, hoping that a better understanding of the business value of RFID will encourage more organizations to implement it. Emphasis is on delivering business value through refining business processes and expanding the business model. We illustrate these concepts drawing on the experience of five early adopters from the Taiwan healthcare industry and formulate this framework as a set of propositions based on relevant literature, cases from pioneers in the field and our intuition. These propositions will need to be validated through empirical evidence.

Original languageEnglish
Pages (from-to)601-613
Number of pages13
JournalInternational Journal of Production Economics
Issue number2
Publication statusPublished - 2008 Apr 1

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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