Developing and validating a physical product e-tailing systems success model

Yi-Shun Wang, Shin jeng Lin, Ci Rong Li, Timmy H. Tseng, Hsien Ta Li, Jia Yang Lee

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The study attempts to develop and validate a physical product e-tailing systems success model based on the existing information systems/e-commerce systems success models and consumer behavior literature. The proposed e-tailing success model describes the interrelationships among nine dimensions: Information Quality, System Quality, Service Quality, Product Quality, Perceived Price, Perceived Value, User Satisfaction, Intention to Reuse, and Electronic Word-of-Mouth. Data collected from 258 valid respondents are tested against the research model using the partial least squares approach. The results indicate that Information Quality, System Quality, Service Quality, Product Quality, and Perceived Price (i.e. e-tailers’ quality and price attributes) have a significant influence on both Perceived Value and User Satisfaction, and that Perceived Value significantly affects both Intention to Reuse and eWOM (i.e. customers’ loyalty) directly or indirectly through the mediation of User Satisfaction. The results of this study provide several important theoretical and practical implications for e-tailing systems success.

Original languageEnglish
Pages (from-to)245-257
Number of pages13
JournalInformation Technology and Management
Volume19
Issue number4
DOIs
Publication statusPublished - 2018 Dec 1

Fingerprint

Tailings
Consumer behavior
Information systems
E-tailing
Values
consumption behavior
electronic business
User satisfaction
Perceived value
loyalty
mediation
information system
customer
electronics
Reuse
Service quality
Quality system
System quality
Electronic word-of-mouth
Information quality

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Communication
  • Business, Management and Accounting (miscellaneous)

Cite this

Wang, Yi-Shun ; Lin, Shin jeng ; Li, Ci Rong ; Tseng, Timmy H. ; Li, Hsien Ta ; Lee, Jia Yang. / Developing and validating a physical product e-tailing systems success model. In: Information Technology and Management. 2018 ; Vol. 19, No. 4. pp. 245-257.
@article{50c778f544814301ae11fe25413e7752,
title = "Developing and validating a physical product e-tailing systems success model",
abstract = "The study attempts to develop and validate a physical product e-tailing systems success model based on the existing information systems/e-commerce systems success models and consumer behavior literature. The proposed e-tailing success model describes the interrelationships among nine dimensions: Information Quality, System Quality, Service Quality, Product Quality, Perceived Price, Perceived Value, User Satisfaction, Intention to Reuse, and Electronic Word-of-Mouth. Data collected from 258 valid respondents are tested against the research model using the partial least squares approach. The results indicate that Information Quality, System Quality, Service Quality, Product Quality, and Perceived Price (i.e. e-tailers’ quality and price attributes) have a significant influence on both Perceived Value and User Satisfaction, and that Perceived Value significantly affects both Intention to Reuse and eWOM (i.e. customers’ loyalty) directly or indirectly through the mediation of User Satisfaction. The results of this study provide several important theoretical and practical implications for e-tailing systems success.",
author = "Yi-Shun Wang and Lin, {Shin jeng} and Li, {Ci Rong} and Tseng, {Timmy H.} and Li, {Hsien Ta} and Lee, {Jia Yang}",
year = "2018",
month = "12",
day = "1",
doi = "10.1007/s10799-017-0286-8",
language = "English",
volume = "19",
pages = "245--257",
journal = "Information Technology and Management",
issn = "1385-951X",
publisher = "Kluwer Academic Publishers",
number = "4",

}

Developing and validating a physical product e-tailing systems success model. / Wang, Yi-Shun; Lin, Shin jeng; Li, Ci Rong; Tseng, Timmy H.; Li, Hsien Ta; Lee, Jia Yang.

In: Information Technology and Management, Vol. 19, No. 4, 01.12.2018, p. 245-257.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Developing and validating a physical product e-tailing systems success model

AU - Wang, Yi-Shun

AU - Lin, Shin jeng

AU - Li, Ci Rong

AU - Tseng, Timmy H.

AU - Li, Hsien Ta

AU - Lee, Jia Yang

PY - 2018/12/1

Y1 - 2018/12/1

N2 - The study attempts to develop and validate a physical product e-tailing systems success model based on the existing information systems/e-commerce systems success models and consumer behavior literature. The proposed e-tailing success model describes the interrelationships among nine dimensions: Information Quality, System Quality, Service Quality, Product Quality, Perceived Price, Perceived Value, User Satisfaction, Intention to Reuse, and Electronic Word-of-Mouth. Data collected from 258 valid respondents are tested against the research model using the partial least squares approach. The results indicate that Information Quality, System Quality, Service Quality, Product Quality, and Perceived Price (i.e. e-tailers’ quality and price attributes) have a significant influence on both Perceived Value and User Satisfaction, and that Perceived Value significantly affects both Intention to Reuse and eWOM (i.e. customers’ loyalty) directly or indirectly through the mediation of User Satisfaction. The results of this study provide several important theoretical and practical implications for e-tailing systems success.

AB - The study attempts to develop and validate a physical product e-tailing systems success model based on the existing information systems/e-commerce systems success models and consumer behavior literature. The proposed e-tailing success model describes the interrelationships among nine dimensions: Information Quality, System Quality, Service Quality, Product Quality, Perceived Price, Perceived Value, User Satisfaction, Intention to Reuse, and Electronic Word-of-Mouth. Data collected from 258 valid respondents are tested against the research model using the partial least squares approach. The results indicate that Information Quality, System Quality, Service Quality, Product Quality, and Perceived Price (i.e. e-tailers’ quality and price attributes) have a significant influence on both Perceived Value and User Satisfaction, and that Perceived Value significantly affects both Intention to Reuse and eWOM (i.e. customers’ loyalty) directly or indirectly through the mediation of User Satisfaction. The results of this study provide several important theoretical and practical implications for e-tailing systems success.

UR - http://www.scopus.com/inward/record.url?scp=85033668210&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85033668210&partnerID=8YFLogxK

U2 - 10.1007/s10799-017-0286-8

DO - 10.1007/s10799-017-0286-8

M3 - Article

AN - SCOPUS:85033668210

VL - 19

SP - 245

EP - 257

JO - Information Technology and Management

JF - Information Technology and Management

SN - 1385-951X

IS - 4

ER -