Competence maps for the information service industry

Ying-wei Shih, Ya Ling Wu, Yi-Shun Wang, Yu Min Wang

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

The primary aim of this paper is to construct competence maps for the information service industry. Starting with a review of the literature related to the information service industry and the competence in this industry, this study defined a pool of competence items and developed a questionnaire for field survey. Based on the data collected from the information service companies in Taiwan, a series of factor analyses with item filtration was carried out. This resulted in a six-factor solution including Cognition, Management I (organizing, leading, and controlling), Management II (planning), Technology Infrastructure, Application Systems, and Clerical Processing as the competence sets. Then the factor-based scales were created to represent the derived competence sets, the pairwise correlations between these scales were calculated, and the competence maps were constructed accordingly. The results obtained may be helpful to the internal (e.g., training/education, deployment, or substitution) and the external (e.g., recruitment) developments of human resource in information service companies.

Original languageEnglish
Pages (from-to)1618-1633
Number of pages16
JournalInternational Journal of Human Resource Management
Volume20
Issue number7
DOIs
Publication statusPublished - 2009 Jul 1

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Information services
Industry
Substitution reactions
Education
Service industries
Personnel
Planning
Processing
Factors

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation

Cite this

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Competence maps for the information service industry. / Shih, Ying-wei; Wu, Ya Ling; Wang, Yi-Shun; Wang, Yu Min.

In: International Journal of Human Resource Management, Vol. 20, No. 7, 01.07.2009, p. 1618-1633.

Research output: Contribution to journalArticle

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