Assessment of learner satisfaction with asynchronous electronic learning systems

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369 Citations (Scopus)


The electronic learning (e-learning) literature has not addressed the measurement of learner satisfaction with asynchronous e-learning systems. Current models for measuring user satisfaction (US) and students' evaluation of teaching effectiveness (SETE) are perceived as inapplicable as they are targeted primarily towards either organizational information systems or classroom education environment. My study developed a comprehensive model and instrument for measuring learner satisfaction with asynchronous e-learning systems. The procedures used in conceptualizing the survey, generating items, collecting data, and validating the multiple-item scale are described. This study carefully examined evidence of reliability, content validity, criterion-related validity, convergent validity, discriminant validity, and nomological validity by analyzing data from a sample of 116 adult respondents. The norms of the instrument were then developed, and the potential applications for practitioners and researchers explored. Finally, this paper discusses limitations of the work. The empirically validated instrument should be useful to other researchers in developing and testing their e-learning theories.

Original languageEnglish
Pages (from-to)75-86
Number of pages12
JournalInformation and Management
Issue number1
Publication statusPublished - 2003 Oct 1

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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