Applying the Technology Acceptance Model to the introduction of healthcare information systems

Fan-Yun Pai, Kai I. Huang

Research output: Contribution to journalArticle

209 Citations (Scopus)

Abstract

With the rapid development of information systems and advances in healthcare technology paired with current concerns arise over patients' safety and how to cure them efficiently, the healthcare information systems are attracting the attention of more and more people. The purpose of this study is to propose a conceptual model, appropriate for the intention to use healthcare information systems, by adopting the system, service, and information qualities covered in the Information System Success Model proposed by DeLone and Mclean [1] as the external variables and integrating the three dimensions of perceived usefulness, perceived ease of use, and intention to use - referred to in Venkatesh and Davis' updated Technology Acceptance Model, TAM [2]. This study first analyzes relevant researches on the intention to use such systems as the basis for the questionnaire design, then conducts questionnaire survey among district hospital nurses, head directors, and other related personnel. After the questionnaires are collected, SEM is used to analyze the data. The analysis shows that the proposed factors positively influence users' intention to use a healthcare system. Information, service and system quality influence user's intention through the mediating constructs, perceived usefulness and perceived ease-of-use. Managerial implications are provided accordingly. Suggestions for introducing healthcare information system are then provided as well.

Original languageEnglish
Pages (from-to)650-660
Number of pages11
JournalTechnological Forecasting and Social Change
Volume78
Issue number4
DOIs
Publication statusPublished - 2011 May 1

Fingerprint

Information Systems
Information systems
Technology
Delivery of Health Care
Information Services
Supervisory Nursing
Information services
District Hospitals
Patient Safety
Healthcare
Technology acceptance model
Personnel
Intention to use
Scanning electron microscopy
Research
Surveys and Questionnaires
Service quality
Perceived usefulness
Perceived ease of use
System quality

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Applied Psychology
  • Management of Technology and Innovation

Cite this

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Applying the Technology Acceptance Model to the introduction of healthcare information systems. / Pai, Fan-Yun; Huang, Kai I.

In: Technological Forecasting and Social Change, Vol. 78, No. 4, 01.05.2011, p. 650-660.

Research output: Contribution to journalArticle

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