A study on the causal relationships between guanxi networks and job performance of banking service personnel

Ouyang Yenhui, Cheng Chun Hao, Hsieh Chi Jung

Research output: Contribution to journalArticle


Under the influence of the global financial crisis, many banking service personnel lost confidence and this also had an effect on their job involvement and job performance. This paper thus attempts to understand the key factors in their job performance and the ways to improve it in the wake of this crisis. We use Confirmatory Factor Analysis (CFA) and the Structural Equation Model (SEM) to analyze the causal relationships between individual guanxi, coworker guanxi, POS, job involvement and job performance. This paper also examined the mediator effects of POS and job involvement. The empirical results found that Perceived Organizational Support (POS) had a significant direct effect on job involvement and further had a significant indirect effect on job performance via job involvement. Meanwhile, individual guanxi and coworker guanxi can positively influence job involvement via POS. These results indicate that guanxi networks still play an important role in Chinese society after the financial crisis. Financial institutions will thus enhance their staff's job involvement and create better job performance if they can better understand the guanxi networks and strength of POS.

Original languageEnglish
Pages (from-to)84-91
Number of pages8
JournalProblems and Perspectives in Management
Issue number4
Publication statusPublished - 2009 Jan 1


All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Business, Management and Accounting(all)
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management
  • Information Systems and Management
  • Law

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