A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment

Chin Hung Liu, Hsin Hung Wu

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.

Original languageEnglish
Pages (from-to)211-219
Number of pages9
JournalInternational Journal of Industrial Engineering : Theory Applications and Practice
Volume15
Issue number2
Publication statusPublished - 2008 Jun 1

Fingerprint

Quality function deployment
Decision making
Customer satisfaction
Specifications

All Science Journal Classification (ASJC) codes

  • Industrial and Manufacturing Engineering

Cite this

@article{3ca9c241d4df49b49b3c16a58bc617bb,
title = "A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment",
abstract = "Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the {"}house of quality,{"} for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.",
author = "Liu, {Chin Hung} and Wu, {Hsin Hung}",
year = "2008",
month = "6",
day = "1",
language = "English",
volume = "15",
pages = "211--219",
journal = "International Journal of Industrial Engineering : Theory Applications and Practice",
issn = "1072-4761",
publisher = "University of Cincinnati",
number = "2",

}

TY - JOUR

T1 - A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment

AU - Liu, Chin Hung

AU - Wu, Hsin Hung

PY - 2008/6/1

Y1 - 2008/6/1

N2 - Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.

AB - Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.

UR - http://www.scopus.com/inward/record.url?scp=77949287992&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=77949287992&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:77949287992

VL - 15

SP - 211

EP - 219

JO - International Journal of Industrial Engineering : Theory Applications and Practice

JF - International Journal of Industrial Engineering : Theory Applications and Practice

SN - 1072-4761

IS - 2

ER -