Abstract
Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.
| Original language | English |
|---|---|
| Pages (from-to) | 211-219 |
| Number of pages | 9 |
| Journal | International Journal of Industrial Engineering : Theory Applications and Practice |
| Volume | 15 |
| Issue number | 2 |
| Publication status | Published - 2008 Jun 1 |
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All Science Journal Classification (ASJC) codes
- Industrial and Manufacturing Engineering
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A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment. / Liu, Chin Hung; Wu, Hsin Hung.
In: International Journal of Industrial Engineering : Theory Applications and Practice, Vol. 15, No. 2, 01.06.2008, p. 211-219.Research output: Contribution to journal › Article
TY - JOUR
T1 - A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment
AU - Liu, Chin Hung
AU - Wu, Hsin Hung
PY - 2008/6/1
Y1 - 2008/6/1
N2 - Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.
AB - Quality function deployment (QFD) was developed in Japan and used extensively by Toyota and its suppliers. The process results in a matrix, referred to as the "house of quality," for a particular product that relates customer requirements to technical measures. Determining the relationship between customer requirements and technical measures is a typical group decision-making process in QFD by a cross-functional team. Generally, different and/or even subjective opinions are happened often in a group decision-making process due to the limitations of experience and vagueness. Obviously, the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making method can be applied in the relationship between customer requirements and technical measures of QFD to deal with a group decision-making process when the information is filled with imprecision and fuzziness. Moreover, an example is presented as well as the procedures to show how this fuzzy group decision-making method can be effectively used in QFD to make decisions with imprecision and vagueness. Significance: Quality function deployment (QFD) provides aframework for translating customer satisfaction into identifiable and measurable conformance specifications for product or service design. The application of a fuzzy group decision-making method in ranking the importance for each technical measure of QFD is studied in this paper.
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UR - http://www.scopus.com/inward/citedby.url?scp=77949287992&partnerID=8YFLogxK
M3 - Article
AN - SCOPUS:77949287992
VL - 15
SP - 211
EP - 219
JO - International Journal of Industrial Engineering : Theory Applications and Practice
JF - International Journal of Industrial Engineering : Theory Applications and Practice
SN - 1072-4761
IS - 2
ER -