TY - JOUR
T1 - A framework for the selection of Six Sigma projects in services
T2 - Case studies of banking and health care services in Taiwan
AU - Hsieh, Ying Jiun
AU - Huang, Lan Ying
AU - Wang, Chi Tai
PY - 2012/6/1
Y1 - 2012/6/1
N2 - This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.
AB - This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.
UR - http://www.scopus.com/inward/record.url?scp=84862795735&partnerID=8YFLogxK
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U2 - 10.1007/s11628-012-0134-1
DO - 10.1007/s11628-012-0134-1
M3 - Article
AN - SCOPUS:84862795735
VL - 6
SP - 243
EP - 264
JO - Service Business
JF - Service Business
SN - 1862-8516
IS - 2
ER -