Abstract
This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.
| Original language | English |
|---|---|
| Pages (from-to) | 243-264 |
| Number of pages | 22 |
| Journal | Service Business |
| Volume | 6 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2012 Jun 1 |
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All Science Journal Classification (ASJC) codes
- Business and International Management
- Strategy and Management
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A framework for the selection of Six Sigma projects in services : Case studies of banking and health care services in Taiwan. / Hsieh, Ying Jiun; Huang, Lan-Ying; Wang, Chi Tai.
In: Service Business, Vol. 6, No. 2, 01.06.2012, p. 243-264.Research output: Contribution to journal › Article
TY - JOUR
T1 - A framework for the selection of Six Sigma projects in services
T2 - Case studies of banking and health care services in Taiwan
AU - Hsieh, Ying Jiun
AU - Huang, Lan-Ying
AU - Wang, Chi Tai
PY - 2012/6/1
Y1 - 2012/6/1
N2 - This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.
AB - This study develops a framework for effectively implementing service Six Sigma projects. The framework is composed of four phases: (1) initial project identification, which deploys candidate projects in accordance with a firm's strategic goals, (2) project value assessment, which evaluates project's value based on the financial return, cost, and its impact on employee behavior, (3) project complexity assessment, which examines scope, data availability, and risk associated with the project, and (4) project prioritization, which identifies Six Sigma projects and categorizes them into black belt and green belt categories. Two cases in banking and health care services are discussed to demonstrate the proposed framework.
UR - http://www.scopus.com/inward/record.url?scp=84862795735&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84862795735&partnerID=8YFLogxK
U2 - 10.1007/s11628-012-0134-1
DO - 10.1007/s11628-012-0134-1
M3 - Article
VL - 6
SP - 243
EP - 264
JO - Service Business
JF - Service Business
SN - 1862-8516
IS - 2
ER -