TY - JOUR
T1 - A combination of AHP and DEMATEL in evaluating the criteria of employment service outreach program personnel
AU - Wu, Hsin Hung
AU - Shieh, Jiunn I.
AU - Li, Yen
AU - Chen, Hsuan Kai
N1 - Copyright:
Copyright 2010 Elsevier B.V., All rights reserved.
PY - 2010
Y1 - 2010
N2 - Analytic Hierarchy Process (AHP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) method are applied in this study to evaluate the criteria and to construct the contextual relations among the criteria of employment service outreach program personnel. The results generated by AHP can be used for outreach personnel to improve performance from a short period of time. In this case study, social resource link is the most criterion and number of employment and labor information provided, number of local social resources visited and number of employer or employment forums are the three most important second-tier criteria. In contrast to the short time period, the results suggested by DEMATEL method might provide insight for outreach personnel to improve performance from a long time period. This case study shows that job-seeking service is the most critical criterion. Besides, identification of the number of unemployed people and number of follow-up visit might be the two critical second-tier criteria of job-seeking service for outreach personnel to improve performance.
AB - Analytic Hierarchy Process (AHP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) method are applied in this study to evaluate the criteria and to construct the contextual relations among the criteria of employment service outreach program personnel. The results generated by AHP can be used for outreach personnel to improve performance from a short period of time. In this case study, social resource link is the most criterion and number of employment and labor information provided, number of local social resources visited and number of employer or employment forums are the three most important second-tier criteria. In contrast to the short time period, the results suggested by DEMATEL method might provide insight for outreach personnel to improve performance from a long time period. This case study shows that job-seeking service is the most critical criterion. Besides, identification of the number of unemployed people and number of follow-up visit might be the two critical second-tier criteria of job-seeking service for outreach personnel to improve performance.
UR - http://www.scopus.com/inward/record.url?scp=77749242578&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=77749242578&partnerID=8YFLogxK
U2 - 10.3923/itj.2010.569.575
DO - 10.3923/itj.2010.569.575
M3 - Article
AN - SCOPUS:77749242578
VL - 9
SP - 569
EP - 575
JO - Information Technology Journal
JF - Information Technology Journal
SN - 1812-5638
IS - 3
ER -