A 3-ways validity index of different IPA set of quantified kano models

Hsiang Chuan Liu, Mingchih Chen, Hsien-Chang Tsai, Yun Sheng Lin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

In this paper, we composite the three kinds of performances including the general, the must-be and the attractive demands as a total performance of each attribute and estimating the importance degree of each attribute by weighting of regression. Furthermore, we propose an improved validity index to compare the total accomplishments of the different decided IPAs or kano models, this new index is a three-way method including not only which quadrant of each attribute is belong to and how closed the distance between the attribute and the secondary diagonal line, but also how closed the distance between the attribute and the origin of the coordinates, it is more sensitive and useful than the Liu's 2-ways validity index.

Original languageEnglish
Title of host publicationProceedings of the 2017 IEEE International Conference on Information, Communication and Engineering
Subtitle of host publicationInformation and Innovation for Modern Technology, ICICE 2017
EditorsArtde Donald Kin-Tak Lam, Stephen D. Prior, Teen-Hang Meen
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages453-456
Number of pages4
ISBN (Electronic)9781538632024
DOIs
Publication statusPublished - 2018 Oct 1
Event2017 IEEE International Conference on Information, Communication and Engineering, ICICE 2017 - Xiamen, Fujian, China
Duration: 2017 Nov 172017 Nov 20

Publication series

NameProceedings of the 2017 IEEE International Conference on Information, Communication and Engineering: Information and Innovation for Modern Technology, ICICE 2017

Other

Other2017 IEEE International Conference on Information, Communication and Engineering, ICICE 2017
CountryChina
CityXiamen, Fujian
Period17-11-1717-11-20

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All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Hardware and Architecture
  • Information Systems and Management

Cite this

Liu, H. C., Chen, M., Tsai, H-C., & Lin, Y. S. (2018). A 3-ways validity index of different IPA set of quantified kano models. In A. D. K-T. Lam, S. D. Prior, & T-H. Meen (Eds.), Proceedings of the 2017 IEEE International Conference on Information, Communication and Engineering: Information and Innovation for Modern Technology, ICICE 2017 (pp. 453-456). [8479026] (Proceedings of the 2017 IEEE International Conference on Information, Communication and Engineering: Information and Innovation for Modern Technology, ICICE 2017). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICICE.2017.8479026