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• A case study of applying importance-performance analysis in orthopedic department to evaluate service quality

  Wu, H. H. & Hsieh, S. M., 2012, In: International Journal of Management and Decision Making. 12, 1, p. 50-68 19 p.

  Research output: Contribution to journal › Article › peer-review

  • Importance-performance Analysis
  • Performance Ratings
  • Service Quality
  • Expertise
  • Physicians
  16 Citations (Scopus)

• A case study of applying Kano's model and ANOVA technique in evaluating service quality

  Lai, H. J. & Wu, H. H., 2011, In: Information Technology Journal. 10, 1, p. 89-97 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Rapid transit
  • Analysis of variance (ANOVA)
  • Marketing
  • Industry
  21 Citations (Scopus)

• A case study of applying LRFM model in market segmentation of a children's dental clinic

  Wei, J. T., Lin, S. Y., Weng, C. C. & Wu, H-H., 2012 Apr 1, In: Expert Systems with Applications. 39, 5, p. 5529-5533 5 p.

  Research output: Contribution to journal › Article › peer-review

  • Health insurance
  • Self organizing maps
  • Marketing
  40 Citations (Scopus)

• A case study of using DEMATEL method to identify critical factors in green supply chain management

  Wu, H. H. & Chang, S. Y., 2015 Apr 1, In: Applied Mathematics and Computation. 256, p. 394-403 10 p.

  Research output: Contribution to journal › Article › peer-review

  • Supply Chain Management
  • Supply chain management
  • Purchasing
  • Critical Dimension
  • Electronics industry
  68 Citations (Scopus)

• A DEMATEL method to evaluate the causal relations among the criteria in auto spare parts industry

  Wu, H. H. & Tsai, Y. N., 2011 Nov 1, In: Applied Mathematics and Computation. 218, 5, p. 2334-2342 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Spare Parts
  • Industry
  • Decision Making
  • Evaluate
  • Decision making
  55 Citations (Scopus)

• A framework of applying ordering coefficient based on the information energy to identify the causal relationships among critical factors from raw data

  Shieh, J. I. & Wu, H. H., 2018, In: Journal of Testing and Evaluation. 46, 2, 3973.

  Research output: Contribution to journal › Article › peer-review

  • Decision making
  • Semantics
  1 Citation (Scopus)

• A hybrid ANFIS based on n-period moving average model to forecast TAIEX stock

  Wei, L. Y., Cheng, C. H. & Wu, H-H., 2014 Jun 1, In: Applied Soft Computing Journal. 19, p. 86-92 7 p.

  Research output: Contribution to journal › Article › peer-review

  • Financial markets
  • Linguistics
  • Fuzzy inference
  • Time series
  • Managers
  39 Citations (Scopus)

• A longitudinal study of identifying critical factors of patient safety culture in Taiwan

  Lee, Y. C., Weng, S. J., Huang, C. H., Hsieh, W. L., Hsieh, L. P. & Wu, H. H., 2016 Jan 1, In: Journal of Testing and Evaluation. 45, 3, p. 1029-1044 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Teaching
  14 Citations (Scopus)

• A longitudinal study of identifying critical variables influencing patient safety culture from nurses' viewpoints in Taiwan

  Lee, Y. C., Huang, C. H., Wu, C. F., Hsueh, H. W. & Wu, H. H., 2019 Sep 1, In: Journal of Testing and Evaluation. 47, 5

  Research output: Contribution to journal › Article › peer-review

  • Supervisory personnel
  • Managers
  • Teaching
  2 Citations (Scopus)

• Analysis of critical evaluation factors of the EWPS scale for boundary -- spanners using DEMATEL

  Chen, H. K., Lin, S. P., Lin, T. D. & Wu, H-H., 2014 Jan 1, In: Journal of Quality. 21, 2, p. 73-90 18 p.

  Research output: Contribution to journal › Article › peer-review

  • Boundary Spanners
  • Decision Making Trial and Evaluation Laboratory (DEMATEL)
  • Quality management
  • Personnel
  • Decision making
  2 Citations (Scopus)

• Analysis of the threshold values of semantic structure analysis in identifying causal relationships

  Shieh, J. I., Wu, H. H. & Liu, H. C., 2014 Jan 1, In: Communications in Statistics: Simulation and Computation. 43, 7, p. 1543-1551 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Threshold Value
  • Semantics
  • Relationships
  • Survey Data
  • Monte Carlo Simulation
  9 Citations (Scopus)

• Analyzing consumption behaviors of pet owners in a veterinary hospital

  Wei, J. T., Lin, S. Y., Yang, Y. Z. & Wu, H-H., 2017 Jan 1, Data Mining and Big Data - 2nd International Conference, DMBD 2017, Proceedings. Takagi, H., Shi, Y. & Tan, Y. (eds.). Springer Verlag, p. 173-180 8 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 10387 LNCS).

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • Marketing
  • Service Quality
  • Taiwan
  • Strategy
  • Mouse

• Analyzing Patient Safety Culture from Viewpoints of Physicians and Nurses - A Case of a Regional Teaching Hospital in Taiwan

  Lee, Y. C., Shieh, J. I., Huang, C. H., Wang, C. Y. & Wu, H. H., 2017 Jan 1, In: Journal for Healthcare Quality. 39, 5, p. 294-306 13 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Patient Safety
  • Taiwan
  • Teaching Hospitals
  • Nurses
  9 Citations (Scopus)

• Analyzing patients' values by applying cluster analysis and LRFM model in a pediatric dental clinic in Taiwan

  Wu, H. H., Lin, S. Y. & Liu, C. W., 2014, In: Scientific World Journal. 2014, 685495.

  Research output: Contribution to journal › Article › peer-review

  • Health insurance
  • Pediatrics
  • Dental Clinics
  • Cluster analysis
  • Self organizing maps
  10 Citations (Scopus)

• A new approach to identify high burnout medical staffs by kernel K-means cluster analysis in a regional teaching hospital in Taiwan

  Lee, Y. C., Huang, S. C., Huang, C. H. & Wu, H. H., 2016, In: Inquiry (United States). 53

  Research output: Contribution to journal › Article › peer-review

  • Psychological Burnout
  • Medical Staff
  • Taiwan
  • Teaching Hospitals
  • Cluster Analysis
  11 Citations (Scopus)

• An integrated approach of AHP and DEMATEL methods in evaluating the criteria of auto spare parts industry

  Wu, H-H. & Tsai, Y. N., 2012 Sep 1, In: International Journal of Systems Science. 43, 11, p. 2114-2124 11 p.

  Research output: Contribution to journal › Article › peer-review

  • Spare Parts
  • Analytic Hierarchy Process
  • Analytic hierarchy process
  • Industry
  • Decision Making
  41 Citations (Scopus)

• Applying C4.5 decision tree to analyze insomnia symptoms

  Tsai, C. H., Weng, S. J., Chou, C. A., Wu, H. H. & Hung, W. Z., 2017 Oct, In: Taiwan Journal of Public Health. 36, 5, p. 449-460 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Decision Trees
  • Sleep Initiation and Maintenance Disorders
  • Drinking
  • Coffee
  • Sleep
  1 Citation (Scopus)

• Applying data mining and RFM model to analyze customers' values of a veterinary hospital

  Wei, J. T., Lin, S. Y., Yang, Y. Z. & Wu, H-H., 2016 Aug 16, Proceedings - 2016 IEEE International Symposium on Computer, Consumer and Control, IS3C 2016. Institute of Electrical and Electronics Engineers Inc., p. 481-484 4 p. 7545236

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • Cluster analysis
  • Data Mining
  • Customers
  • Data mining
  • Cluster Analysis
  8 Citations (Scopus)

• Applying importance-performance analysis to patient safety culture

  Lee, Y. C., Wu, H. H., Hsieh, W. L., Weng, S. J., Hsieh, L. P. & Huang, C. H., 2015 Oct 12, In: International Journal of Health Care Quality Assurance. 28, 8, p. 826-840 15 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Culture
  • Patient Safety
  • Importance-performance Analysis
  • Safety Management
  • Staff
  19 Citations (Scopus)

• Applying information-based methods in importance-performance analysis when the information of importance is unavailable

  Shieh, J. I. & Wu, H-H., 2011 Apr 1, In: Quality and Quantity. 45, 3, p. 545-557 13 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance Analysis
  • Service Quality
  • Mutual Information
  • performance
  • Framework
  17 Citations (Scopus)

• A preliminary study of fluid intake before bedtime and insomnia symptoms

  Tsai, C. H., Weng, S. J., Liu, S. C., Gotcher, D. F., Wu, H. H., Chou, C. A. & Kim, S. H., 2019 Apr 15, In: Sleep and Biological Rhythms. 17, 2, p. 251-258 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Sleep Initiation and Maintenance Disorders
  • Beverages
  • Drinking Behavior
  • Sleep Wake Disorders
  • Drinking Water

• Assessing the medical staff's overall satisfaction of patient safety culture from a regional teaching hospital in Taiwan

  Cheng, C. Y., Lee, Y. C., Huang, C. H. & Wu, H-H., 2019 Jan 21, In: Journal of Testing and Evaluation. 48, 6, JTE20180116.

  Research output: Contribution to journal › Article › peer-review

  • Teaching
  • Linear regression
  3 Citations (Scopus)

• Association between patients with dementia and high caregiving burden for caregivers from a medical center in Taiwan

  Yan, G. J., Wang, W. F., Jhang, K. M., Lin, C. W. & Wu, H. H., 2019, In: Psychology Research and Behavior Management. 12, p. 55-65 11 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Taiwan
  • Caregivers
  • Dementia
  • Mental Status and Dementia Tests
  • Spouses
  6 Citations (Scopus)

• Association rule mining to identify critical demographic variables influencing the degree of burnout in a regional teaching hospital

  Lee, Y. C., Huang, C. H., Lin, Y. C. & Wu, H. H., 2017 Aug 1, In: TEM Journal. 6, 3, p. 497-502 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Association Rule Mining
  • Burnout
  • Supervisory personnel
  • Association rules
  • Demographic Variables
  5 Citations (Scopus)

• Building a service quality scale for Chinese retailing businesses -- using RT-Mart as an example

  Chen, L. S., Stanworth, J., Wei, J. T. & Wu, H-H., 2013 Jan 1, In: Journal of Quality. 20, 1, p. 21-37 17 p.

  Research output: Contribution to journal › Article › peer-review

  • Retailing
  • Service Quality
  • Quality of service
  • Hypermarkets
  • Retail Services
  1 Citation (Scopus)

• Causal relationship analysis of the patient safety culture based on safety attitudes questionnaire in Taiwan

  Lee, Y. C., Zeng, P. S., Huang, C. H. & Wu, H. H., 2018, In: Journal of Healthcare Engineering. 2018, 4268781.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Climate
  • Patient Safety
  • Taiwan
  • Job satisfaction
  8 Citations (Scopus)

• Causal relationships of patient safety culture based on the chinese version of safety attitudes questionnaire

  Lee, Y. C., Zeng, P. S., Huang, C. H., Wu, C. F., Yang, C. C. & Wu, H. H., 2019 Jan 1, In: Engineering Letters. 27, 4, p. 663-668 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Job satisfaction
  • Decision making
  1 Citation (Scopus)

• Cloud Image Data Center for Healthcare Network in Taiwan

  Weng, S. J., Lai, L. S., Gotcher, D., Wu, H. H., Xu, Y. Y. & Yang, C. W., 2016 Apr 1, In: Journal of Medical Systems. 40, 4, p. 1-11 11 p., 89.

  Research output: Contribution to journal › Article › peer-review

  • Veterans Hospitals
  • Taiwan
  • Delivery of Health Care
  • General Hospitals
  • Satellite Hospitals
  13 Citations (Scopus)

• Comparison of various formulae for estimating low-density lipoprotein cholesterol by a combination of ages and genders in Taiwanese adults

  Tsai, C. H., Wu, H. H. & Weng, S. J., 2014 Sep 2, In: BMC Cardiovascular Disorders. 14, 1, 113.

  Research output: Contribution to journal › Article › peer-review

  • LDL Cholesterol
  • Benchmarking
  • Age Factors
  • Triglycerides
  2 Citations (Scopus)

• Critical demographic variables on affecting patient safety culture from medical staffs’ viewpoints

  Chi, C. Y., Huang, C. H., Lee, Y. C. & Wu, H-H., 2019 May 27, In: Engineering Letters. 27, 2, p. 328-335 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Supervisory personnel
  • Managers
  • Linear regression
  • Teaching
  2 Citations (Scopus)

• Customer relationship management in the hairdressing industry: An application of data mining techniques

  Wei, J. T., Lee, M. C., Chen, H. K. & Wu, H. H., 2013 Aug 14, In: Expert Systems with Applications. 40, 18, p. 7513-7518 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Marketing
  • Data mining
  • Self organizing maps
  • Industry
  56 Citations (Scopus)

• Evaluating service process satisfaction of a tourism factory - Using Brands' Health Museum as an example

  Tsai, C. H., Peng, Y. J. & Wu, H. H., 2012 Dec 1, Proceedings - 2012 6th International Conference on New Trends in Information Science, Service Science and Data Mining (NISS, ICMIA and NASNIT), ISSDM 2012. p. 244-247 4 p. 6528635. (Proceedings - 2012 6th International Conference on New Trends in Information Science, Service Science and Data Mining (NISS, ICMIA and NASNIT), ISSDM 2012).

  Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

  • Museums
  • Industrial plants
  • Health
  • Customer satisfaction
  • Industry
  2 Citations (Scopus)

• Family firm and analyst forecasts in an emerging economy

  Zhang, X., Wei, J. T. & Wu, H. H., 2017, In: Management Decision. 55, 9, p. 2018-2037 20 p.

  Research output: Contribution to journal › Article › peer-review

  • Analysts' Forecasts
  • Family Firms
  • Emerging Economies
  • Optimism
  • Minority Shareholders
  5 Citations (Scopus)

• Forced financial information restatements and management turnover: Market discipline and large family shareholders' intervention in an emerging economy

  Zhang, X., Wei, J. T. & Wu, H. H., 2013 Dec 1, In: Asia Pacific Journal of Management. 30, 4, p. 1005-1029 25 p.

  Research output: Contribution to journal › Article › peer-review

  • Management Turnover
  • Restatements
  • Market Discipline
  • Financial Information
  • Emerging Economies
  7 Citations (Scopus)

• Framework of monitoring patient safety culture by the bootstrap method

  Huang, C. H., Lee, Y. C. & Wu, H. H., 2019 May, In: International Journal of Performability Engineering. 15, 5, p. 1326-1333 8 p.

  Research output: Contribution to journal › Article › peer-review

  • Patient monitoring
  • Control charts
  1 Citation (Scopus)

• Fusion ANFIS model based on AR for forecasting EPS of leading industries

  Wei, L. Y., Cheng, C. H. & Wu, H-H., 2011 Sep 1, In: International Journal of Innovative Computing, Information and Control. 7, 9, p. 5445-5458 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Fuzzy Inference System
  • Forecasting
  • Fusion
  • Fuzzy inference
  • Industry
  7 Citations (Scopus)

• Identifying critical dimensions and causal relationships of patient safety culture in Taiwan

  Lee, Y. C., Weng, S. J., Stanworth, J., Hsieh, L. P. & Wu, H-H., 2015 Sep 1, In: Journal of Medical Imaging and Health Informatics. 5, 5, p. 995-1000 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Patient Safety
  • Taiwan
  • Climate
  • Organizations
  11 Citations (Scopus)

• Identifying critical dimensions of the Chinese version of hospital survey on patient safety culture in Taiwan from a systematic viewpoint

  Lee, Y. C., Weng, S. J., Hsieh, L. P. & Wu, H. H., 2015 Nov 1, In: Journal of Medical Imaging and Health Informatics. 5, 7, p. 1420-1428 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Patient Safety
  • Taiwan
  • Climate
  • Safety
  6 Citations (Scopus)

• Identifying key factors of medical service quality by a modified DEMATEL method based on total sensitivity analysis

  Shieh, J. I., Wu, H-H. & Huang, K. K., 2016 Dec 1, In: Journal of Medical Imaging and Health Informatics. 6, 8, p. 1844-1849 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Decision Making
  • Information Theory
  • Social Norms
  • Diagnostic Self Evaluation
  • Self-Assessment
  6 Citations (Scopus)

• Improving dual importance analysis based on a Shapley value associated with a fuzzy measure when interactions of criteria are significant

  Shieh, J. I. & Wu, H. H., 2019, In: International Journal of Industrial and Systems Engineering. 31, 2, p. 168-183 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Quality of service

• Mandatory restatement, family dominance and management turnover: The evidence from an emerging economy

  Wei, J. T., Wang, I. M. & Wu, H. H., 2017 Jan 1, In: Investment Management and Financial Innovations. 14, 2, p. 144-155 12 p.

  Research output: Contribution to journal › Article › peer-review

  • Management Turnover
  • Restatements
  • Emerging Economies
  • Announcement
  • Financial Reporting Quality

• Measures of consistency for DEMATEL method

  Shieh, J. I. & Wu, H. H., 2016 Mar 15, In: Communications in Statistics: Simulation and Computation. 45, 3, p. 781-790 10 p.

  Research output: Contribution to journal › Article › peer-review

  • Decision Making
  • Decision making
  • Evaluation
  • Survey Data
  • Evaluate
  15 Citations (Scopus)

• Performance measurement systems, TQM and multi-level firm performance: a person–organisation fit perspective

  Wei, J. T., Chang, Y. W., Zhang, X., Wu, H. H. & Tang, Y. T., 2019 Nov 17, In: Total Quality Management and Business Excellence. 30, 15-16, p. 1578-1595 18 p.

  Research output: Contribution to journal › Article › peer-review

  • Person-organization Fit
  • Performance Measurement System
  • Total Quality Management (TQM)
  • Firm Performance
  • Structural Equation Modeling
  5 Citations (Scopus)

• Revisit employee satisfaction scale: a case study of the regional teaching hospital

  Hsieh, W. L., Lee, Y. C., Huang, C. H., Wu, H-H. & Weng, S. J., 2019 Apr 3, In: Total Quality Management and Business Excellence. 30, 5-6, p. 565-578 14 p.

  Research output: Contribution to journal › Article › peer-review

  • Employee Satisfaction
  • Pre-test
  • Normality Test
  • Literature Review
  • Exploratory Factor Analysis (EFA)

• Single nucleotide polymorphisms at the PRR3, ABCF1, and GNL1 genes in the HLA class I region are associated with graves' ophthalmopathy in a gender-dependent manner

  Liu, Y. H., Chen, Y. J., Wu, H. H., Wang, T. Y. & Tsai, F. J., 2014 Oct 1, In: Ophthalmology. 121, 10, p. 2033-2039 7 p.

  Research output: Contribution to journal › Article › peer-review

  • MHC Class I Genes
  • Graves Ophthalmopathy
  • Single Nucleotide Polymorphism
  • Graves Disease
  • Odds Ratio
  10 Citations (Scopus)

• Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis

  Yin, S. Y., Huang, K. K., Shieh, J. I., Liu, Y. H. & Wu, H. H., 2016 Mar 1, In: Quality and Quantity. 50, 2, p. 751-766 16 p.

  Research output: Contribution to journal › Article › peer-review

  • Performance Analysis
  • Evaluation
  • performance
  • Mobile Devices
  • evaluation
  15 Citations (Scopus)

• The development and implementation of a cloud-based mobile nursing information system at taichung veterans general hospital

  Lai, L. S., Xu, Y. Y., Weng, S. J., Yang, C. W., Wen, C. H., Liu, Y. H. & Wu, H-H., 2016 Apr 1, In: Journal of Medical Imaging and Health Informatics. 6, 2, p. 349-357 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Veterans Hospitals
  • Information Systems
  • General Hospitals
  • Nursing
  • Nurses
  1 Citation (Scopus)

• The impact of industry 4.0 on the supplier management strategy: An example on Taiwan semiconductor

  Liu, J. F. & Wu, H. H., 2019 Jan 1, In: Journal of Quality. 26, 4, p. 207-227 21 p.

  Research output: Contribution to journal › Article › peer-review

  • Industry 4.0
  • Supplier Management
  • Semiconductors
  • Taiwan
  • Management Strategy
  1 Citation (Scopus)

• The perceptions of patient safety culture: A difference between physicians and nurses in Taiwan

  Huang, C. H., Wu, H-H. & Lee, Y. C., 2018 Apr 1, In: Applied Nursing Research. 40, p. 39-44 6 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Patient Safety
  • Taiwan
  • Nurses
  • Physicians
  17 Citations (Scopus)

• The perceptions of physicians and nurses regarding the establishment of patient safety in a regional teaching hospital in taiwan

  Huang, C. H., Wu, H. H., Chou, C. Y., Dai, H. & Lee, Y. C., 2018 Jun, In: Iranian Journal of Public Health. 47, 6, p. 852-860 9 p.

  Research output: Contribution to journal › Article › peer-review

  • Safety Management
  • Patient Safety
  • Taiwan
  • Teaching Hospitals
  • Nurses
  6 Citations (Scopus)