• 769 Citations
  • 12 h-Index
20072019

Research output per year

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Research Output

  • 769 Citations
  • 12 h-Index
  • 38 Article
  • 2 Conference contribution
  • 1 Comment/debate
  • 1 Citation (Scopus)

    Using pem and fmea to investigate tourists’ satisfaction of kaohsiung pier-2 art center

    Pai, F-Y., Yeh, T. M. & Chen, J. E., 2019 Jan 1, In : Journal of Quality. 26, 2, p. 71-91 21 p.

    Research output: Contribution to journalArticle

  • Classifying restaurant service quality attributes by using Kano model and IPA approach

    Pai, F-Y., Yeh, T. M. & Tang, C. Y., 2018 Feb 23, In : Total Quality Management and Business Excellence. 29, 3-4, p. 301-328 28 p.

    Research output: Contribution to journalArticle

  • 18 Citations (Scopus)
  • 2 Citations (Scopus)

    Relationship Level and Customer Response to Service Recovery

    Pai, F. Y., Yeh, T. M. & Lin, L. Y., 2018 Dec 1, In : Social Indicators Research. 140, 3, p. 1301-1319 19 p.

    Research output: Contribution to journalArticle