• 661 Citations
  • 11 h-Index
20072019
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Fingerprint Dive into the research topics where Fan-Yun Pai is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

  • 7 Similar Profiles
Semiconductor materials Engineering & Materials Science
Industry Engineering & Materials Science
Quality assurance Engineering & Materials Science
Supply chains Engineering & Materials Science
Recovery Engineering & Materials Science
Industrial plants Engineering & Materials Science
Purchasing Engineering & Materials Science
Sales Engineering & Materials Science

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Research Output 2007 2019

  • 661 Citations
  • 11 h-Index
  • 38 Article
  • 2 Conference contribution
  • 1 Comment/debate
Leisure Activities
Research Subjects
Weather
Exercise
Technology

Using pem and fmea to investigate tourists’ satisfaction of kaohsiung pier-2 art center

Pai, F-Y., Yeh, T. M. & Chen, J. E., 2019 Jan 1, In : Journal of Quality. 26, 2, p. 71-91 21 p.

Research output: Contribution to journalArticle

Piers
Parking
Seats
Failure modes
Art
10 Citations (Scopus)

Classifying restaurant service quality attributes by using Kano model and IPA approach

Pai, F-Y., Yeh, T. M. & Tang, C. Y., 2018 Feb 23, In : Total Quality Management and Business Excellence. 29, 3-4, p. 301-328 28 p.

Research output: Contribution to journalArticle

Restaurants
Service quality
Kano model
Quality attributes
Importance-performance analysis
Fast Foods
Restaurants
Food Chain
Quality Improvement
Railroads

Relationship Level and Customer Response to Service Recovery

Pai, F-Y., Yeh, T. M. & Lin, L. Y., 2018 Dec 1, In : Social Indicators Research. 140, 3, p. 1301-1319 19 p.

Research output: Contribution to journalArticle

Restaurants
customer
equity
attribution
Consumer Behavior